Privacy Policy

Effective Date: August 28, 2026

GOrack (“GOrack,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit gorack.com, purchase our products, contact us, subscribe to communications, or provide information to us through third-party platforms such as TikTok.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile phone number
Mailing and shipping address
Billing information
Account information
Information related to your purchases or inquiries
Information you provide when subscribing to newsletters or other communications
Information you submit through GOrack lead-generation forms, including forms provided through TikTok or other third-party platforms
Any other information you voluntarily provide to us

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and date and time of activity.

2. Information Collected Through TikTok and Other Third-Party Platforms

If you submit your information through a GOrack lead-generation form on TikTok or another third-party platform, we may receive the information you choose to provide, such as your name, email address, phone number, city, or other information requested on the form.

We use this information to:

Respond to your inquiry or request;
Provide information about GOrack products and services;
Contact you about products, offers, promotions, or other information that may be relevant to your inquiry;
Provide customer support;
Improve our products, services, and marketing; and
Perform other purposes described in this Privacy Policy or disclosed when the information is collected.

The collection and use of information by TikTok itself is governed by TikTok’s own privacy policies and terms. GOrack is responsible for how GOrack uses information that we receive from a TikTok lead-generation form.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Provide products and services;
Communicate with customers and prospective customers;
Respond to questions, requests, and support inquiries;
Send order confirmations, shipping information, and other transactional communications;
Send newsletters, product information, promotions, or other marketing communications where permitted by law;
Operate, maintain, and improve our website and services;
Understand how visitors use our website;
Improve our products and customer experience;
Prevent fraud, abuse, or unauthorized activity;
Comply with legal obligations; and
Protect the rights, property, and safety of GOrack, our customers, and others.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

4. Cookies and Similar Technologies

GOrack may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve website performance, and measure the effectiveness of our marketing.

Some cookies may be provided by third-party services that assist us with analytics, advertising, website functionality, or other business operations.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Third-Party Service Providers

We may use third-party companies and service providers to help operate our business and provide our products and services.

These providers may include companies that provide:

Website hosting and ecommerce services;
Payment processing;
Order fulfillment and shipping;
Customer communications and email services;
Website analytics;
Advertising and marketing services;
Customer relationship management; and
Other business or technical services.

These service providers may have access to personal information when reasonably necessary to perform services on our behalf. We expect our service providers to handle personal information appropriately and consistent with their contractual or legal obligations.

Third-party services may have their own privacy policies and practices. We encourage you to review the privacy policies of services you interact with.

6. Payment Information

When you purchase products from GOrack, payment information may be processed by third-party payment processors.

GOrack generally does not need to retain your complete payment-card information. Payment processors handle payment information according to their own privacy and security practices.

7. Sharing of Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

Service providers and contractors who perform services for us;
Payment processors;
Shipping and fulfillment providers;
Analytics and marketing providers;
Professional advisers such as attorneys, accountants, or insurers;
Government authorities or law enforcement when required or permitted by law; and
A successor entity in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction.

We do not use or disclose personal information for purposes materially different from those described in this Privacy Policy without providing any notice or obtaining consent where required by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing products and services, maintaining business and transaction records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our legitimate business interests.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information, subject to applicable exceptions;
Request information about how we collect and use your personal information;
Opt out of marketing communications; and
Exercise other privacy rights provided by applicable law.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you provide your contact information to GOrack, including through a TikTok lead-generation form, we may contact you regarding your inquiry, GOrack products, services, promotions, or other relevant information, subject to applicable law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at support@gorack.com.

Submitting your information through a lead-generation form does not require you to purchase a product.

11. Children’s Privacy

GOrack’s website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of personal information.

13. Third-Party Websites and Services

Our website, advertisements, or communications may contain links to websites or services operated by third parties.

GOrack is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

14. Business Transfers

If GOrack or substantially all of its assets are acquired, merged, reorganized, or transferred to another business, personal information may be transferred as part of that transaction.

If required by applicable law, we will provide notice regarding such a transfer and any material change in the use of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy. If we make material changes to how we use personal information, we may provide additional notice when required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related request, please contact us:

GOrack
Email: support@gorack.com
Website: gorack.com

We will make reasonable efforts to respond to privacy requests within the time required by applicable law.

Last Updated: August 28, 2026